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= Customer Service = |
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Our primary goal is to please our customers. We take pride in our outstanding customer service and expert shopping assistance and we absolutely guarantee every item we sell.
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Ordering & Payment |
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Order online at Luxurylamb.com 24 hours a day, seven days a week. Online ordering is quick, easy and secure. Please print an order confirmation for your records.
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To order by phone call toll free 1-877-589-5262 Monday thru Thursday, 9 AM – 10 PM and Friday, 9 AM – 1 PM EST. To reach a design specialist call toll free Monday thru Thursday, 9 AM – 5 PM and Friday, 9 AM – 1 PM EST. Call us today. We have professional designers waiting to assist you. |
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We accept the following American issued credit cards: American Express, Discover, Visa and MasterCard. We also accept wire transfers and money orders. Please mail your money order with a copy of your order confirmation to:
LuxuryLamb.Com
17300 North East 11th Ave.
North Miami Beach, FL 33162 |
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Although the pricing and information on our site has been checked for accuracy, occasional errors may occur. We reserve the right to make corrections to any errors, which may have gone unnoticed.
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Sales Tax |
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We are required to charge an 8.375% sales tax to all orders shipping to New York addresses. All other orders within the USA are not subject to any taxes.
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Shipping |
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Standard: Bedding, small furnishings and décor will generally ship via ground service with carriers such as UPS, FedEx, and USPS. These shipping companies provide the fastest and most reliable service for standard sized packages. Your order should arrive within 2-7 business days from the lead-time noted on our website for each item. |
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Shipping Surcharge: Large furniture pieces require more secured handling and are shipped with special freight carriers. As a result these oversized items incur a shipping surcharge which is noted on our website by applicable items. The freight carrier will contact you to schedule a delivery date and when delivering will place the item inside the main threshold of your home. |
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White Glove Delivery: Because our commitment to exceptional customer service, we also offer, for a minimal charge, White Glove Delivery for many of our oversized items. Upon delivery, the carrier will unpack, place the furniture in the room of your choice, assemble the product and discard the packaging materials. Please note that cribs and beds will not be assembled. |
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At this time, not all of our items can be shipped to Puerto Rico, Alaska, Hawaii, APO/FPO and Canada. A customer service agent will contact you if there are any shipping adjustments needed. We're sorry, but we cannot accommodate any oversized shipments. Please note that any additional taxes and custom fees are the responsibility of the customer. |
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We're sorry, but we cannot ship internationally. However we do encourage international customers to contact a freight forwarder. When doing so, please make sure that the freight forwarding company inspects the package upon their receipt. Our liability ends as soon as the company signs for the package. Please note that we do not accept Canadian or internationally issued credit cards. If you do not have an American issued card we can process your order with a money order or wire transfer.
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Returns & Exchanges |
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If you are not satisfied with your
purchase within 21 days of receipt you may return your item for a full refund or
exchange excluding the shipping and handling costs. We only accept returns after a
valid return authorization number was issued. The customer remains responsible for
outbound shipping charges even when an item was originally shipped free of charge.
Please ship your package UPS or insured parcel post to insure that your package
arrives free of damages.
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Please note that many larger items
incur a 15% restocking fee, which will be deducted from your refund. |
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To request a return authorization
number please email ra@luxurylamb.com or call a customer service agent toll free at 1-877-589-5262. Make sure to include your name, product name, order number and reason for return. A customer service representative will contact you with a return authorization number and the address where you need to ship the item. We will not accept a return if an authorization number wasn’t issued.
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Damages |
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If an item looks damaged or is missing parts please notify us as soon as possible. We will do our best to send you necessary parts or a replacement as soon as possible.
Items that are shipped via a freight carrier should be inspected upon arrival. It the item looks damaged it must be noted on the package's receipt.
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Cancellations |
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At Luxurylamb we try to ship our products as soon as possible. For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed. If you call us within 24 hours we will try our best to accommodate you. Once your order has been processed it will be handled the same way as a return. Refused shipments will be considered a return as well. Please see our Return Policy for further instructions.
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Custom Item |
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Products that are labeled custom item on our website cannot be returned, exchanged or cancelled. We will send you replacement parts for any damages. All personalized items are considered to be custom items.
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Bedding 
